Shipping policy

How long will it take to receive my order?

Typically orders received before 2pm NZST will be dispatched the same working day.

Shipping Times ETA

New Zealand

  • 1 to 3 working days via tracked courier. Please add 2 days for rural delivery


  • 1 to 3 working days via expedited DHL tracked service (free for orders over $100)
  • 4 to 8 working days for standard untracked postage.

United States

  • 3 to 4 working days via tracked courier
  • 4 to 10 working days via untracked post

Rest of the World

  • 4 to 10 working days

How much does shipping cost?

FolloweUS is happy to offer free expedited shipping to New Zealand and free standard shipping worldwide.

Expedited Shipping


  • Free expedited shipping for orders over $100, otherwise $12

United States

  • $15 for expedited shipping
  • Free for standard untracked

How do i know when my order has shipped?

Once your order has shipped you will receive an email with the details of the shipping company and tracking number if applicable.

Please note standard international shipping is an untracked service.

Who pays for international import taxes?

International orders may be subject to import duties and taxes on receipt of the package in the destination country. The customer is responsible for any customs charges that may be applied to the shipment.

Unfortunately, FolloweUS has no control over these charges. Customs determines these charges and FolloweUS has no way of knowing what these charges may be. FolloweUS is not responsible for any actions taken by customs or the chosen package delivery service.